How to run a customer-led company?

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With the explosion of transparency in how brands manage and treat their customers, more and more corporate have recognized that winning a customer is less about price competition and product differentiation, and more about providing an amazing customer experience.  This section of my blog will deal with the best practices and approaches to run a company for the customer.

https://francoiselamotte.wordpress.com/2020/08/23/customer-focus-customer-centric-customer-led/